Office Policies
Insurance Information
Our providers are a provider for Medicare and most major insurance plans. We provide insurance billing. Anything not covered by insurance will be your responsibility.
We request payment at the time of your appointment for services that are not covered by insurance. Your insurance company may also require you to pay a co-payment; (copay), at the time of your appointment. When necessary, our staff will work closely with patients who require a payment plan.
If you have any questions regarding which insurance plans we accept or any patient billing concerns, please call us at 253-284-4488. Questions regarding your coverage and benefits should be directed to your employer or insurance company.
Phone Calls
Due to the high volume of phone calls, return calls from our providers cannot always be made on the same day. Please allow up to 2 business days to receive a return call for non-emergent issues.
If there is a question that can’t be answered quickly, it is best to ask for a short appointment to discuss the problem.
Medication Refills
If you need a prescription refill, it must be called into the pharmacy at least 48 hours prior to when you need to pick it up. Call the pharmacy directly to see if your prescription has been called in. Please do not call the office.
Legal & Insurance Forms
Our providers will make every effort to complete FMLA or other medical documentation forms. There will be a $25 up front fee for the completion of forms. In some cases, our providers may request an appointment for form completion.
Rescheduling and Cancellation of Appointments
Due to high demand for an appointment with our providers, we require that you give us 24 hour notice if you need to reschedule or cancel your appointment. If you miss an appointment without calling to cancel or cancelling within the 24-hour window, we will bill you a fee of $50 for the appointment time. Some situations will be excused.
Rivia Health
We are happy to partner with Rivia Health to offer convenient payment options.
Test Results
Test results, including lab work, MRI results, EEG results, and other testing will be discussed at your follow-up appointment unless our providers need for you to be aware of the results sooner.
Medical Records
We will be happy to forward a copy of your medical records to another physician. Please send requests to the office.
Insurance Referrals
If you have an insurance that requires a referral, it is your responsibility to make sure you have a valid referral for your appointment with our providers. If our providers order tests that require referrals, the receptionist will call to initiate the referral process, but it is ultimately the responsibility of the patient to check that a referral has been authorized before any testing is done.
Fragrance Free Policy
Due to the nature of our practice, we maintain a “fragrance-free” environment within our clinic. This is out of respect for smell-sensitive headache patients. Please refrain from wearing perfumes, strong smelling lotions and aftershaves while visiting our clinic.
Patient Conduct
We make every effort to treat all patients with courteous respect and professionalism. We kindly ask that patients treat our staff with the same respect. Please remember that we are here to help you on behalf of the providers. Inappropriate behavior, including but not limited to inappropriate/lewd comments, yelling/ cursing at the staff will not be tolerated and will be grounds for dismissal from the practice. .